Recording of incoming/outgoing phone calls

📞 Important Patient Notice
All of Our Telephone Calls Are Recorded

To help us provide the best possible care, telephone calls to and from the surgery are recorded.
Recordings are used only for:

●  Quality monitoring

●  Staff training

●  Ensuring patient safety

Your privacy is important to us. All recordings are stored securely and handled in line with data protection laws.

If you have any concerns, please speak to a member of our reception team.

Thank you for your understanding.

BHF Highgate Surgery
01226 448999

www.highgatesurgery.nhs.uk

 

Published on 11 March 2026